At Virtual Bazar BD, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we are here to assist you. Please read our refund policy below to understand how we handle refunds.
1. Refund Eligibility
Refunds are only applicable under the following conditions:
- The digital product purchased is faulty or not as described.
- The order has not been processed or delivered yet.
- You have experienced an issue with the transaction that is not due to user error.
2. How to Request a Refund
To request a refund, please follow these steps:
- Contact our customer support team via email at [your email] or call [your phone number].
- Provide the following information:
- Your order number.
- The reason for the refund request.
- Any relevant details, such as screenshots or transaction IDs.
3. Refund Method
We process all refunds through BKash. If your original payment was made via BKash, we will issue the refund directly to the BKash account from which the payment was made.
4. Refund Processing Time
Once your refund request is approved, the refund will be processed within 3-5 business days. You will receive a confirmation via email once the refund has been completed.
5. Non-Refundable Products
Please note that certain digital items, such as:
- Downloaded content (e.g., game coins, software licenses, etc.)
- Subscriptions that have already been activated are not eligible for a refund unless the product is faulty or not delivered as promised.
6. Exchange Policy
We do not offer exchanges for digital products. If the product you purchased is incorrect or defective, we will issue a refund according to the guidelines above.
7. Changes to This Policy
We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly.
8. Contact Us
If you have any questions regarding our refund policy, please contact us at:
Virtual Bazar BD
Email: [your email]
Phone: [your phone number]
Address: [your address]